Have a question? We have answers. We've compiled a list of the most common inquiries we receive about our gear, orders, and policies. 

Ordering & Shipping

How can I track my order?

Once your order has shipped, you will receive an email confirmation that includes a tracking number and a link to the carrier's website. You can use this link to follow your package's journey to your doorstep.

How long will it take to receive my order?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days, depending on your location in the USA. All orders over $100 receive free standard shipping.

Do you ship outside of the United States?

Currently, Play Squash Gear ships to all 50 states within the USA. We do not offer international shipping at this time.

Can I change or cancel my order after I've placed it?

We process orders quickly to get your gear to you as soon as possible. If you need to request a change or cancellation, please contact us immediately. We will do our best to accommodate your request if the order has not yet been processed for shipment.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy for most items that are unused and in their original packaging. For squash racquets, the plastic wrap on the handle must still be intact. For apparel, items must be unworn and unwashed. Tubes and boxes of balls must be unopened.

How do I start a return?

To initiate a return, please visit our Contact Us page with your order number and the reason for the return. Our team will provide you with the next steps.

What should I do if my order is damaged or incorrect?

We're sorry to hear that! We stand by the quality of our products. Please contact us within 48 hours of receiving your order with your order number and a photo of the issue, and we will make it right.

Gear & Product Advice

I'm a beginner. What equipment do I actually need to start?

Your first priorities should be safety and proper footwear. We consider ASTM-certified squash goggles to be non-negotiable for all players. Second, a pair of indoor, non-marking court shoes is essential for grip and to protect the court. After that, a beginner-friendly racquet and a blue or red dot ball are all you need to get started.

There are so many racquets. How do I choose the right one?

It comes down to weight and balance. For most beginners and intermediate players, a racquet weighing between 125g and 135g with an even or slightly head-heavy balance provides a great mix of power and control. For more detailed advice, check out the buying guide on our Squash Racquets page.

What do the different colored dots on squash balls mean?

The dots indicate the ball's bounce and speed, designed for different skill levels. In short: Double Yellow is for advanced/pro players (lowest bounce), Single Yellow for intermediate players, Red for recreational players (higher bounce), and Blue for beginners (highest bounce).

Do your racquets come strung?

Yes, the vast majority of the racquets we sell come pre-strung from the manufacturer with a quality factory string that is suitable for a wide range of players. Any exceptions will be clearly noted on the product's description page.

Bulk Orders & Clubs

Do you offer special pricing for squash clubs or team orders?

Absolutely. We are proud to support the squash community. If you are looking to place a bulk order for racquets, balls, or other gear for your club, team, or tournament, please reach out via our Contact Us page for a custom quote.

Didn't find what you are looking for?

If you can't find the answer you're looking for, please don't hesitate to contact us.

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